Privacy Policy

Last updated: December 27, 2025

 

Loïs Voirol ("we," "us," or "our") operates the online store at shop.loisvoirol.com (the "Site"). We are committed to protecting your personal data and maintaining transparency about how we handle it. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from the Site.

By using the Site, you acknowledge that you have read and understood this policy.

1. Who We Are (Data Controller) For the purposes of the Swiss Federal Act on Data Protection (nFADP) and the EU General Data Protection Regulation (GDPR), the Data Controller responsible for your personal information is:

Loïs Voirol Chemin Bartolomé 2504 Biel/Bienne Switzerland Email: contact@loisvoirol.com

2. Personal Information We Collect We collect only the information necessary to fulfill your order, communicate with you, and ensure a secure shopping experience.

Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment confirmation (we do not store full credit card numbers), email address, and phone number.

Device Information: When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. This helps us load the Site accurately for you and perform analytics on Site usage.

Customer Support: If you contact us, we collect the information you provide in that communication to resolve your inquiry.

3. How We Use Your Information We use your personal Information for the following legitimate business purposes:

Fulfillment: To process your payment, arrange for shipping, and provide you with invoices and/or order confirmations.

Communication: To communicate with you about your order (e.g., "Production Started" or "Shipped" notifications).

Screening: To screen our orders for potential risk or fraud.

Legal Compliance: To comply with applicable laws and regulations (such as Swiss tax and accounting laws).

4. Sharing Your Personal Information We do not sell your personal information. We share your Personal Information with select third parties strictly to help us operate the Site and fulfill your orders:

Shopify: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

Logistics Partners (Swiss Post): We share your name, shipping address, phone number, and email with Swiss Post (and their international partners) solely for the purpose of delivering your order and providing tracking notifications.

Legal Obligations: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

5. International Data Transfers As we are located in Switzerland, your personal information will be processed in Switzerland.

European Customers: Switzerland is recognized by the European Commission as providing an adequate level of data protection (Adequacy Decision).

Shopify Processing: Your information may be transferred to Canada and the United States for processing by Shopify. These transfers are protected by standard contractual clauses and adequacy decisions where applicable.

6. Your Rights (Switzerland & EU) If you are a resident of Switzerland or the European Economic Area (EEA), you have the following rights regarding your personal information:

Right to Access: You have the right to request a copy of the personal information we hold about you.

Right to Correction: You have the right to request that we correct inaccurate or incomplete information.

Right to Deletion: You have the right to request that we delete your personal information (subject to certain legal exceptions, such as tax retention laws).

Right to Withdraw Consent: Where we rely on consent to process your data, you may withdraw that consent at any time.

To exercise these rights, please contact us at contact@loisvoirol.com.

7. Data Retention We retain your Order Information for our records unless and until you ask us to delete this information, subject to mandatory retention periods required by Swiss accounting and tax laws (typically 10 years for financial records).

8. Changes We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please call us or e-mail us at contact@loisvoirol.com or contact us at Chemin Bartolomé, Bienne, 2504, CH.